Returns & Exchanges
To exchange or return a product, please go to this link and start a return process.
DCK accepts exchanges in the 15 (fifteen) consecutive days following the day that the order is received, as long as the product stays intact with the original size & price tag.
Exchange on our Store: You can exchange or return a product bought online on our physical Store in Lisbon.
Products bought on Retailers or different Stores (for example El Corte Inglés) cannot be exchanged or returned in our Store.
Returns in store will be refunded via the same way used for the initial payment.
Important Note: Products bought with discount can only be exchanged for Products in the "Outlet" section. Products from previous collections cannot be exchanged for products of newer collections.
It is strictly necessary that the original size tag has not been removed and the shorts have not been worn.
After completing the Exchange/Return process in our portal, please send to:
DCK - Exchanges
Rua da Industria s/n
Pavilhão Azul - Quebramar
IMPORTANT NOTE: CTT Expresso is currently not able to handle most shippings. Please send through Correio Normal or Correio Azul.
It is the client's responsibility to cover shipping costs related to exchange & return.
The package must be returned complete as delivered (it can be in a different envelope/box than the one you have received), and together with all documentation received, specifically the Invoice.
The original size tag cannot have been removed and the product cannot have been worn. Otherwise, the exchange will be canceled.
DCK will analyze and evaluate whether the product is intact and suitable for exchange or refund.
Thank you, #ENJOYLIFE