Packages sent through Express Transportation Company (Chronopost/ SEUR/ CTT) or CTT Registered Mail (Portugal Mail).
All orders done before 11am are issued the same day and delivered, depending on the destination, a minimum of 24 later.
Value and time of delivery:
NOTE: Some countries are experiencing major issues in their post and shipping processes. Shippings to Brazil, Angola &/or others should expect long delays.
Portugal (Land only): Delivered in 1 to 3 days – 4€
Spain (Land only): Delivered in 2 to 3 days – 4€
France, Germany: Delivered in 4 to 9 days – 6€
Denmark, Italy, Netherlands, UK, Sweden: Delivered in 4 to 9 days – 7€
USA: Delivered in 10 to 25 days – 10€
Rest of the World: Delivered in 4 to 30 days – 10€
INFORMATION: The client is responsible for any costs related to Goods & Customs. You may be charged customs duties and taxes for something purchased online because:
Duties and taxes are not included in the price of the goods you purchase online, and are not included in the overall shipping costs you pay to the DCK.
When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
What is payable, if anything, depends on where the goods are sent to (all DCK orders come from the European Union - Portugal)
All personal data will only be used by DCK or entities explored by DCK.
DCK accepts exchanges in the 15 (fifteen) consecutive days following the day that the order is received, as long as the product stays intact.
In case the wanted product is not available, a Voucher of equivalent value can exchange the one initially ordered.
DCK must be previously informed about the exchange by e-mail at email@example.com
The package must be returned complete, as delivered and together with all documentation received, specifically the following documents: Invoice and Transportation Company proof of delivery.
The tag cannot have been removed and the product cannot have been worn. Otherwise, the exchange will be canceled. The package and named documents should be sent to the following address:
DCK – Exchange
Rua D. Joao V, 2C
1250-090 Lisboa, Portugal
DCK will analyse and evaluate whether the product is intact and suitable for exchange or refund.
Payment is done by Credit Card; by PayPal; or by Entity + Reference and processed either by Shopify's partners or by the partner company Easypay – Instituição de Pagamento, Lda.
These Terms and Conditions are strictly applicable to DCK and protected by Copyright.
Copy or reproduction to any Store or Service not authorized by DCK is subject to judicial evaluation and consequent actions.
1. Scope and Object of the Online Store General Condition
The following General Conditions are meant, along with the Order Form and other elements mentioned, to regulate the terms and conditions that the DCK Online Store will respond to.
DCK Kompany, Lda, with the fiscal address on Rua D. João V, 2C, 1250-090 Lisbon, Portugal with the Fiscal Identification Number 510 691 064 (Portugal) and with the Share Capital of €500, from now on mentioned “DCK”.
The Service consists on providing, through the website www.dck.pt, access to the online store that includes information regarding a number of products that, electronically, can be ordered within the Terms and Conditions hereby displayed.
Users must be 18 (eighteen) or more years of age (younger users can have authorizations of their representatives) to complete a purchase.
Elements and information provided by the User will have full legal effect. Users recognize online purchases, not being able to claim lack of signature to avoid following the obligations assumed when shopping.
2. Information regarding Product and Content
DCK will do its best to provide all information as accurate as possible.
DCK will do its best to send the total amount of products ordered, but it is possible that, in some cases, due to some causes not controlled by DCK such as human error or incidences in the informatics systems, it is not possible to deliver one or more of the products ordered by the User. In case any product is not available after it is ordered, the User will be warned by e-mail or by phone. In that moment, he will have the possibility of canceling the order, with the value being refunded to him.
All information regarding price, products, specifications, promotional campaigns and services can be altered at any moment by DCK.
3.1 All products and Services marketed on the DCK Online Store are according to the Portuguese Law.
3.2 The DCK Online Store has the appropriate security levels. Although, DCK will not be responsible for any losses suffered by the User and/or third party because of delays, interruptions and suspension of communication that origin in causes out of its control, namely scientific or failures caused by the Communication network or Communication services provided by third party entities, by the Computer System, Modems, Connection Software or eventual Virus. If by any reason the access to the DCK Online Store is unavailable or not working properly, DCK will not be responsible for eventual losses.
3.3 All information filled in this service is presumed to be provided by the User. DCK declines any responsibility recurring from abusive of fraudulent use of the information.
3.4 DCK will not be responsible for any losses or damages caused by abusive use of the Services that are not directly attributable to willful misconduct or gross negligence. DCK is not responsible namely for (i) mistakes, omissions or other inaccuracies regarding information displayed on the Service; (ii) damage caused by the User or third party, including violation of intellectual propery; (iii) by not complying or complying wrongfully causing or caused by judicial actions or administrative authority; (iv) by not complying or complying wrongfully causing or caused by force majeure / unpredicted situations, not caused and not controlled by DCK such as fires, energy cuts, explosions, war, riots, civil insurrections, governmental decisions, strikes, earthquakes, floods or other natural cataclysms that block or harm the normal operation of the Service.
3.5 DCK does not guarantee that:
i) The Service is provided in an uninterrupted way, that is safe, without mistakes or errors and works in a perfect way
ii) The quality of any product, service provided or any other material bought or obtained through the Service fulfills any expectation the User has of it
iii) Any material obtained in any way through the Service is used at User’s own risk.
iv) No advice or information, written, said or shown given by the Service and/to the User creates any guarantee that is not clearly stated in this Terms and Conditions.
3.6 The User accepts that DCK cannot in any way be held responsible for any damage, including, but not limited to, damage caused by loss of profit, data, content or any other losses (even if previously warned by the User about the possibility of these damage) occurred by:
i) Impossibility of the User wearing the Product
ii) Difficulty of replacing the Service/Product
iii) Unauthorized access or modification to personal data base
4. Obligations of the Consumer
4.1. The User is obliged to:
i) Supply accurate personal data and address.
ii) Not using fake name or information
4.2. In case any of the data is incorrect or insufficient, and for that reason there is a delay or impossibility of processing the order, or eventual non-delivery, the responsibility is of the User, with DCK declining any responsibility. In case the User violates any of these obligations, DCK has the right to block future buys, blocking the access to the Online Store, cancelling the supply of any other Services available at DCK, and also, not allowing future access to any service available by DCK.
4.3. It is strictly forbidden to use DCK products acquired on the Online store Commercially, namely for Retail.
5. Privacy and Personal Data Protection
5.1 DCK guarantees the confidentiality of all data supplied by the User
5.2 All personal data identified in the Order Form as Mandatory are fundamental to the Supplying of the Service for DCK. Not including or mistakenly providing any of these details are the User’s responsibility and can lead to refusal of Service by DCK.
5.3 The User’s personal data is processed and kept in DCK’s database and are destined to be used by DCK regarding contractual and/or commercial relation with the User and, in case DCK is authorized by the User, to advertise its products.
5.4 In the terms of applicable legislation, it is guaranteed to the User, with no extra costs, the right to access, removal and update of his personal Data, directly or by written request, as well as the right to oppose to the Use of the same data for the previously stated use. For this, the User should contact the department responsible for personal data management: firstname.lastname@example.org
5.5 The Internet is an open network, so, the User’s personal data and other information, might circulate on the web with no safety conditions, risking to be accessed and used by third party people or entities that are not authorized. DCK cannot be held responsible for this access/information.
6.1 DCK ships to most countries in the world, with the list being available on the website. Deliveries to some countries can be affected or cancelled because of Events not controlled by DCK. If this happens, the User will be warned and the money will be refunded.
6.2. Shipping Timings All orders are Shipped 5 times a week through a transportation company (SEUR; UPS; Chronopost; Fedex or similar) to the European Union or through CTT – Portugal Mail to outside the EU. All orders are shipped at 3pm and delivered, at least, 48h later. The delivery time varies depending on the destination
6.3. Shipping Costs Shipping costs change depending on the destination country. All prices are stated in the Checkout page
7.1 Products ordered online can be exchanged in the 15 (fifteen) days following the delivery, as long as the product stays intact. The packaging must be returned complete, as delivered and along with all documents regarded, namely the sale invoice (can be sent by e-mail to email@example.com) and the price Tag (cannot be removed). The product cannot have been worn; otherwise the exchange will be canceled and the original product will be returned to the User. The package should be sent to:
DCK – Exchanges
Rua D. João V, 2C
7.3 Before the Exchange process, the User must alert DCK by e-mail (firstname.lastname@example.org) with the Subject: Exchange DCK (or Trocas/Cambios, depending on the Language). Please state clearly the Order/ID number (available in the order confirmation e-mail), your name, and name and size or product.
7.3 In case the product or size wanted is not available, the User can request a Gift Card to exchange later.
8. Payment Methods
8.1 All orders can be paid by Credit Card; PayPal or Entity+Reference. This service is provided by Shopify's partners or partner company – “Easypay - Instituição de Pagamento Lda”, located in Portugal, with the VAT number 505237431.
9. Canceling Orders
9.1 By request of the User The User can cancel his order by soliciting it to DCK by phone or e- mail, referring the Order number/ID. DCK will accept it unless it has not been processed yet and in the maximum of 14 days. To confirm the cancelling, the User should also state the name, VAT number and address used at the time of Order.
9.2 By DCK’s decision DCK reserves the right to not process Orders when some inconsistency in the personal data or bad conduct is noted.
DCK reserves the right to not process any Order, Cancelation or Exchange in case there are some errors noted. These errors can be in the values and/or details of the products, when occurring from technical problems not caused by DCK
10. Return (Right to Refund)
10.1. According to Law, the User has the right to return the product and get a refund in the 14 days following the delivery, unless the package, price Tag or the original product has been removed or altered. If this has happened, the Return will be canceled and the original product will be returned to the User.
The package should be sent to:
DCK – Returns
Rua D. João V, 2C
10.2 Before the Return process, the User must alert DCK by e-mail (email@example.com) with the Subject: Return DCK (or Devoluções/Devolución, depending on the Language). Please state clearly the Order/ID number (available in the order confirmation e- mail), your name, and name and size or product along with a proof of IBAN/Swift code.
10.3 The User can request a Gift Card to exchange later instead of a Refund.
10.4 After receiving the returned product, DCK will refund the client the amount paid for the product (excluding Promo codes/discounts).
10.5 The payment method used to place the order will be used for the refund. In case the payment has been made with Credit Card, the value will be credited in the respective account. In other cases, the refund will be made by Bank Transfer to the IBAN of the User after he has provided it. The refund will be made up to 14 days after the return of the product.
10.6 In case any part of the product is missing, or it is not intact, in perfect shape or has been worn, the refund will be canceled and the product will be shipped back to the initial expedition address.
11. Manufacturing Defect
11.1. In case of manufacturing defect, which is when a problem is detected in the product that is obviously not meant to exist, the user should return the product, along with a copy of the invoice. The packaging must be returned complete, as delivered and along with all documents regarded, namely the sale invoice (can be sent by e-mail to firstname.lastname@example.org) and the price Tag, otherwise the exchange or refund will be canceled and the original product will be returned to the User. The package should be sent to: DCK – Returns Rua D. João V, 2C 1250-090 Lisbon, Portugal
12. Intellectual Property
12.1 “Shop” is a registered website and the Service provided by the website is DCK’s responsibility.
12.2 The User acknowledges that the Service contains confidential information and is protected by Copyright and related, industrial property and furthermore applicable legislation.
12.3 The User acknowledges that any content that is part of DCK’s advertising, featured on any promotion or mention of any Sponsor or Partner is protected by the laws related to Copyright and related, industrial property and furthermore applicable legislation. Any use of these contents can only occur under express authorization by the respective holders.
12.4 The User commits to fully respect the rights referred in the previous paragraph, namely abstaining to commit any act that can violate the law or the referred rights, such as reproducing, commercialize, transmitting or making available to the public any content or any other non-authorized acts that have the same goals.
13. Safety Conditions of the Service
13.1 The User complies to observe all legal applicable dispositions, namely to not practice or promote the illicit or offensive moral acts, such as Spamming or violating the personal data treatment and advertising laws. The User should observe the rules of Use of the Service, under the possibility of DCK suspending the Service.
13.2 The User expressly recognizes and accepts that the IP Network is a public electronic communication Network and is susceptible to Use by several Users and, therefore, computing overload. DCK does not guarantee uninterrupted Service, without loss of data or delays.
13.3 DCK does not guarantee that the Service is provided in unpredicted situations of system overload or Force Majeure (Extraordinary situations, not controlled by DCK)
13.4 In case the Service is interrupted due to unpredicted overload in the Systems that control it, DCK commits to regulate it as soon as possible.
13.5 Without prejudice of other forms of communication mentioned in these Terms and Conditions, any eventual changes to them can be informed to the User in the form of e-mail by request to email@example.com.
13.6 The User accepts to get any kind of notification or communication related to the Online store to the Address, telephone or e-mail stated during the Order placement. At any moment, the User can solicit to not receive these communications and/or notifications by e-mail to firstname.lastname@example.org or by clicking the option “Do not receive Newsletter” available in any newsletter.
14. Technical Configurations
14.1 Without prejudice to what is mentioned in the following paragraph, DCK can alter the Service and/or the Technical conditions of the Service and Rules of Use. DCK should inform the User such changes with a minimum of 15 days in advance.
14.2 The Current version of the Terms and Conditions and attachments at any moment is available in the website www.dck.pt.
15.1 Whenever DCK decides it is necessary or convenient to optimize the experience of browsing and/or improve the connection conditions, it can remotely reformulate the network configurations.
15.2 Without prejudice of the following paragraphs and attesting the innovative character of the Service and technological evolution that can occur, DCK can alter it’s technical configurations whenever it is convenient to adapt it to eventual technological development.
15.3 DCK does not guarantee, however, any upgrades or improve to the Service.
15.4 Some upgrades or new functionalities of the Service can be available only after payment by the User or Subscription to certain specific Conditions of Use.
16.1 The User can submit any complain to the Service, to the Mechanic, to the Rules or Mediation that are available, as well as complaining to DCK about acts or omissions that violate the applicable legal dispositions to goods acquisition.
16.2 The claim should be submitted in the maximum of 30 (thirty) days after the User acknowledges the facts. It will be registered in DCK’s information system that will ponder on the Claim and will notify the User in the maximum of 30 (thirty) days counting after its reception.
17. Applicable Law
17.1 The Terms and Conditions are ruled by Portuguese Law.